Kaiser Permanente and the Alliance of Health Care Unions

LMP Processes

TOOLS

Differences Between Grievances and Issue Resolution

Format:
PDF (color or black and white)

Size:
8.5" x 11"

Intended audience:
Any union and management leaders involved in solving workplace problems. 

Best used:
Use this chart to decide whether a grievance or issue resolution would be the best method for solving a sticky situation. 

Related tools:

TOOLS

Issue Resolution Step by Step

Format:
PDF (color or black and white)

Size:
Two pages, 8.5" x 11"

Intended audience:
UBT co-leads, consultants and sponsors, as well as facility-level leaders. 

Best used:
This infographic is best used to understand the issue resolution process, step by step. 

Related tools:

TOOLS

Leading Change Together

Format:
PDF

Size:
12 pages, 8.5" x 11"

Intended audience:
All workers, managers, physicians or others interested in the Labor Management Partnership

Best used:
This chapter from a Labor and Employment Relations Association (LERA) book on workforce innovation highlights the history and results of the Labor Management Partnership.

Related tools:

TOOLS

Issue Resolution Form

Format:
PDF

Size:
One page, 8.5" x 11"

Intended audience:
Frontline workers and managers covered by the Labor Management Partnership seeking resolution of a difficult partnership issue

Best used:
Fill out this form and submit it to your local or regional LMP Council to expedite a solution to an issue that has gotten stuck.

Related tools:

Regions

Story body part 1: 

The Labor Management Partnership operates in seven of Kaiser Permanente's eight operating regions across the United States. These regions serve the needs of their respective KP members and patients, guided by a common set of partnership principles and practices. Learn more about each.

Colorado

Serves 673,000 members in 39 medical offices. Of its 272 unit-based teams, 240 (88 percent) were rated high performing as of year-end 2018.

Georgia

Serves 306,000 members in 26 medical offices. Of its 113 unit-based teams, 107 (95 percent) were rated high performing as of year-end 2018.

Hawaii

Serves 251,000 members throughout the islands, in 27 medical offices and one hospital. Of its 62 unit-based teams, 6 (10 percent) were rated high performing as of year-end 2018.

Mid-Atlantic States

Serves 703,000 members in Maryland, Virginia and the District of Columbia in 30 medical offices. Of its 287 unit-based teams, 281 (76 percent) were rated high performing as of year-end 2018

Northern California

Serves 4.1 million members in 242 medical offices and 21 hospitals. Of its 1,335 unit-based teams, 1,013 (76 percent) were rated high performing as of year-end 2018.

Northwest

Serves 576,000 members in Oregon and Southwest Washington, in 56 medical and dental offices and two hospitals. Of its 420 unit-based teams, 365 (87 percent) were rated high performing as of year-end 2018.

Southern California

Serves 4.4 million members in 225 medical offices and 15 hospitals. Of its 1,090 unit-based teams, 921 (85 percent) were rated high performing as of year-end 2018.

Washington

Serves more than 700,000 members in the Puget Sound area and east to Spokane with 32 medical facilities. The Washington region became part of Kaiser Permanente  in 2017. The region's LMP council held its first meeting in Q2-2019.

National Functions

These departments (Finance, Health Plan Administration and IT) serve KP members, patients and staff across the program. Of 82 unit-based teams, 49 (60 percent) were rated high performing as of year-end 2018.

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