Stories

Our Focus Areas help teams focus on what really matters. 

The team-tested practices section can help your team learn from others' successes and failures. 

Unit-based teams making progress along the Path to Performance leads to our patients and members getting better care. 

The Sick Leave Health Reimbursement Account rewards good attendance, supports effective teams and serves the needs of KP members and patients.

Tip 1 of 12: Party-hardy to celebrate both successes and failures. Those are great learning opportunities. 

The Labor Management Partnership provides many tools and resources to build team members' skills.

Medical assistant Abelene Cerezo-Kirtley can better care for her patients—and her dad (above)—thanks to new skills learned in the digital fluency program.

Who will care for the caregiver? Using human-centered design concepts, patients, their family members, frontline workers and KP leaders are finding ways to ensure patients are safe at home and caregivers get the support they need. 

Unit-based teams are one of the key innovations of the Labor Management Partnership, creating a platform for consistently involving frontline workers in problem solving. Shown here, members of the South Sacramento Medical Center Emergency Department clerical UBT, which launched a project to use portable laptops to capture patient signatures at intake and discharge, saving nearly $90,000 in 2016. 

I'm a believer: Emile Pinera, MD, was skeptical about UBTs at first. After seeing how partnership led to results for his patients, he's sold.