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At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook.
From Skeptics to Believers
Eye-rolling at first, then a growing appreciation.
December 7, 2016
Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland.
Dancing the Stress Away
A high-stress department learns to chill.
May 18, 2016
Deashimikia Williams is a customer service representative, union co-lead and OPEIU Local 2 member at MSCC-Fulton.
'One and Done'—It's the Super UBT
A team crosses regional lines to better serve KP members.
March 24, 2015