Kaiser Permanente and the Alliance of Health Care Unions

TOOLS

AIDET Communication Model

Format:
PowerPoint

Size:
28 slides

Intended audience: 
Frontline employees 

Best used: Use the AIDET (Acknowledge, Introduce, Duration, Explanation, Thank) evidence-based communication model to provide a framework for communication with patients, families and each otherto gain better patient satisfaction, staff satisfaction and clinical outcomes.

 

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