Kaiser Permanente and the Alliance of Health Care Unions


Proactive Customer Service Cuts Pharmacy Complaints


One slide

Intended audience:
LMP staff, UBT consultants and performance improvement advisers

Best used:
This slide highlights a pharmacy team that slashed complaints by 45 percent. Use in presentations to show some of the methods used and the measurable results being achieved by unit-based teams across Kaiser Permanente.

Related tools:
80 people found this helpful. Was it helpful to you? YesNo