Kaiser Permanente and the Alliance of Health Care Unions


Redwood City UBT Improves Phone Service

PowerPoint slide

8.5" x 11"

Intended audience:
Frontline teams, managers, sponsors, physicians

Best used:

This one-page slide shows how the Oncology unit-based team in Redwood City boosted its low phone scores. Save on to your computer to include in meetings or presentations as an example of UBT performance around telephone service.

Related tools:
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