Kaiser Permanente and the Alliance of Health Care Unions

TOOLS

Poster: How UBTs Can Listen to Patient Voices

Format:
PDF (color and black and white)

Size:
8.5” x 11”

Intended audience:
Frontline employees, managers and physicians

Best used: 
Post this infographic, with ideas for how your team can bring the patient's voice into your performance improvement efforts, on bulletin boards, in break rooms and other staff areas. 

Related tools:
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