Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

Group portrait of three health care workers

Cracking the Case of Missing Lab Orders

Team uses facts and fun to educate departments about workflow missteps .

Details
Why This Matters
  • Reducing missing lab orders improves patient care and eliminates extra work for employees.
Test of Change
  • Analyzing data to identify problem departments and working with them to find solutions
Tags: Quality, Service, Laboratory
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A provider preparing a patient's arm for a blood draw

Teams Collaborate to Ease Workload

Processing HPV tests now takes less than half the time, so the workload increase has been absorbed with no extra staff.

Details
Why This Matters
  • Colorado labs process two widely used tests central to Kaiser Permanente’s preventive care approach that detect disease early when treatment is highly effective.
Test of Change
  • Teams cross-trained each other on new equipment and on the processes within the two departments.
Tags: Performance Improvement, Preventive Care, Service, Laboratory
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