Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

orange bins filled with pills

Fresh Perspective Spurs Workflow Innovation

Listening to the "voice of the customer" is the key to getting results.

Details
Why This Matters
  • Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
  • Shadowing hospital nurses to better understand their wants and needs.
Tags: Culture, Service, Inpatient, Pharmacy
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Dietary Aide Sharon Kuchar, USWA 7600 and Dietary Aide Tonello Matthew, USWA 7600.

Kid Food: Serve It

Pediatrics team suggested kid-friendly food like peanut butter and jelly sandwiches, and created restaurant style menus with imagery of zoo animals.

Details
Why This Matters
  • Kids need to eat, and wasted food is wasting money.
Test of Change
  • Offering kid-friendly food items
Tags: Affordability, Culture, Patient Safety, Quality, Service, Inpatient, Pediatrics
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Mother with baby and care provider in the NICU

Giving Patients a Voice

Improvements suggested by a parent advisory council ease the stress of new moms and dads whose babies are in the NICU.

Details
Why This Matters
  • Unit-based teams make innovations that have a big impact when they include patients in their improvement efforts.
Test of Change
  • Members of this NICU host a bimonthly parent advisory council and include moms and dads members in the department’s tests of change
Tags: Culture, Performance Improvement, Service, Inpatient
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