Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Giving Team Members a Voice

A Food and Nutrition team creates an environment where employees feel free to voice their opinions and ideas—and can expect action to be taken on their input.

Find a practice to try with your team

orange bins filled with pills

Fresh Perspective Spurs Workflow Innovation

Listening to the "voice of the customer" is the key to getting results.

Details
Why This Matters
  • Timely delivery of medication is critical for patient care and eases anxiety and stress among staff.
Test of Change
  • Shadowing hospital nurses to better understand their wants and needs.
Tags: Culture, Service, Inpatient, Pharmacy
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