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Creative Thinking Speeds Up Lab
After it rejiggered its workflows, this lab team cut wait times dramatically.
Details
Why This Matters
- Patients waiting an hour at the lab is unacceptable.
Test of Change
- Shifting schedules to accommodate more patients
New Needles Bruise Less, Please Patients
Complaints about bruising dropped after this lab team took action to identify the root of the problem and get better supplies.
Details
Why This Matters
- A gentle touch shows patients we care and reduces their anxiety.
Test of Change
- Switching to a different needle provider
Small Changes, Healthy Babies
Increase in percentage of little ones with all immunizations current.
Details
Why This Matters
- Vaccines help prevent disease.
Test of Change
- Give shots in the exam room instead of the injection clinic
Right Team, Right Tool, Right Test
Reduced lab errors from ten percent to three percent within five months.
Details
Why This Matters
- The faster and more accurately patients get their lab results back, the more satisfied they are.
Test of Change
- Standardize workflow for processing lab specimens and orders