Stories

Hank magazine goes all-digital, like so many other things during the COVID-19 pandemic. 

Every team needs to master the basics so it can improve service and quality. 

Timely training: Acting quickly, labor and management organized skills days to help Northern California frontline workers such as storekeeper Vincent Woodard, an SEIU-UHW member, navigate constantly changing work.

Answering the call: As Mid-Atlantic States psychotherapist Lindsey McDaniel, a UFCW Local 400 member, and colleagues shift to virtual visits, unit-based teams have helped give employees a voice to improve the delivery of care.

Cultivating joy in work can lead to greater fullfilment and less stress. 

A growth mindset can help employees develop their careers, says Michael Brown, vice president of Human Resources in the Georgia Region.

Partnership power: The Keizer Station Family Medicine team has been honored by the Northwest Region for improving service and access. Pictured (from left) are team co-leads Medical Office Director Ruthie Berrell; Caroline King-Widdall, MD; and nurse Molly Maddox, an OFNHP member.

Showing unity: Kaiser Permanente employees at South Sacramento in Northern California rally in support of racial equity.

Mid-Atlantic States team efforts have helped increase breastfeeding rates for Black moms such as Kathleen Fulp, pictured with husband Donald, daughter Savannah and son Ellington. 

Alyssa Silva, a medical assistant student, performs a blood pressure check at a drive-up hypertension clinic in Northern California. The clinic is an example of how Kaiser Permanente is meeting the moment.

Baby bonding: Mid-Atlantic team efforts have helped increase breastfeeding rates for Black moms such as LaTisha Thompson (above, with daughter Teigen Roberts) and Kathleen Fulp (below, with husband Donald, daughter Savannah and son Ellington).

Reaching out: Vallari Shukla, MD, and other physicians collaborated with Coalition union members to host 2 Northern California health fairs for African American patients with high blood pressure.