Stories

Gena Bailey, a service area director and UBT sponsor in the Northwest, and Melissa Garan, a medical assistant and SEIU Local 49 member

Andrea Badellebess, OPEIU Local 29 labor liaison, and a labor sponsor of unit-based teams, talks about what it means to be a "family team."

Linda J. Bodell, Director, Clinical Care, Fontana Medical Center (Southern California)

Pablo Raygoza, Fremont storekeeper and SEIU UHW member 

Say no so you can say yes: Unit-based teams are building the skills they need to prioritize the improvement efforts that will have the most impact. 

Members of the lab UBT at San Jose Medical Center and two of their sponsors: Rosemary Cipoletti, assistant laboratory administrator; sponsor Hollie Parker-Winzenread, associate medical group administrator; phlebotomist Antoinette Sander; and lab assistant and sponsor Cheryl Gonzalez (left to right). Gonzalez and Sandez are members of SEIU UHW.

Jane Baxter and Ingrid Baillie lead the Alpharetta Ob-Gyn UBT.

Summits have helped unit-based teams in San Diego, such as this one, improve their performance. 

Emergency department supervisor Rosemary Sanchez went from skeptic to enthusiast.

Members of the Perioperative team at Ontario Medical Center say performance improvement keeps them sharp.

A successful kp.org sign-up campaign resulted in a deluge of messages, and providers found themselves struggling to keep up. That’s when co-leads Rikki Shene, LPN, a member of SEIU Local 49, and manager Eliseo Olvera took action, with help from their UPR.