Kaiser Permanente and the Alliance of Health Care Unions
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Stories

2021 KP-Alliance National Agreement Ratified

National Agreement between Kaiser Permanente and Alliance Ratified

New contract in effect for 4 years.

Kathleen Kearney and Glenda Morrison

San Jose Ob/Gyn co-leads Kathleen Kearney, manager, and Glenda Morrison, receptionist and SEIU UHW shop steward.

Improving Patient Care by Speaking Spanish

San Jose Ob/Gyn unit tries to address cultural competence.

December 15, 2010
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The diagnostic imaging department at the Woodland Hills Medical Center is improving workflow and boosting attendance by drawing on the wide experience of its team members.

Smaller Teams Help Radiology Department Improve Performance

Right-sizing helps UBT win big with team members.

January 19, 2011
Annette Adams

Management co-lead Annette Adams

Fontana NICU Opens the Door to Service, 24-7

Meet their needs, not yours.

January 20, 2012
Bernardino Corona, optical machine operator, SEIU UHW

Bernardino Corona, optical machine operator, SEIU UHW

Going for the Gold

Partnership principles meet members' needs.

May 21, 2012
​Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP

Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP

Simple Steps to Superior Service

Patients deserve no less.

May 21, 2012
A long shelf of medical record folders

It took some teamwork to tackle this paperwork backlog. 

Behind-the-Scenes Service

Tackling a massive backlog.

May 21, 2012
alt="Eric Zambrano, left, RN, UNAC/UHCP with Demetria Verna, ward clerk/transcriber, SEIU UHW"

Eric Zambrano, left, RN, UNAC/UHCP with Demetria Verna, ward clerk/transcriber, SEIU UHW

AIDET by the Letters

Improving customer service.

May 21, 2012
alt="Redlands team"

From left, union co-lead Alicia Rendon, former co-lead Amber Cabrera, manager Darren Smith and team sponsor Trissy Bastin.

Beyond Retail: Optician Saves Member’s Sight

New workflow helps save a patient's eyesight.

August 7, 2012
Capitol Hill adult medicine team

Some of the Capitol Hill Adult Medicine team: Johnyia King, lead nurse; Sos Miboijana, MD; Jaqueline Cox, receptionist; Nikki Davis, LPN; labor co-lead Louise Casa, a nurse practitioner; and former management co-lead Shirley Moreland, clinical operations manager. King, Davis and Casa are UFCW Local 400 members, and Cox is an OPEIU Local 2 member. 

Transforming Transport

See how your team can speed things up.

March 15, 2013
Pablo Raygoza

Pablo Raygoza, Fremont storekeeper and SEIU UHW member 

Around the Regions (Spring 2013)

Eight quick hits from the regions on performance improvement

April 1, 2013
team members

Englewood Primary Care UBT members work together to manage patient inquiries.

Patients Win After Team Ignores Traditional Hierarchy

Physicians pitch in to help short-staffed nurses.

June 12, 2013
Workers playing Jenga together

Change is always scary. But doing it with the support and encouragement of your teams makes it easier. 

From the Desk of Henrietta: "What About Me?"

UBTs well positioned to handle health care reform changes.

July 1, 2013

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