Kaiser Permanente and the Alliance of Health Care Unions
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Stories

2021 KP-Alliance National Agreement Ratified

National Agreement between Kaiser Permanente and Alliance Ratified

New contract in effect for 4 years.

Jill Sandino

Jill Sandino, a medical assistant and SEIU UHW member, measures 17-week-old Logan Hosley.

The Future Is Now

Learn how teams are preparing for the Affordable Care Act.

August 5, 2013
Sue Hermes and Demetria Williams

Account administration representative Sue Hermes, an OPEIU Local 30 member, with management co-lead Demetria Williams. 

Why Excellent Care Isn't Enough

MSSA teams help shape perceptions of Kaiser Permanente.

August 5, 2013
Workers playing Jenga together

Change is always scary. But doing it with the support and encouragement of your teams makes it easier. 

From the Desk of Henrietta: "What About Me?"

UBTs well positioned to handle health care reform changes.

July 1, 2013
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Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh

Around the Regions (Summer 2013)

A look at performance improvement work in each region.

July 1, 2013
team members

Englewood Primary Care UBT members work together to manage patient inquiries.

Patients Win After Team Ignores Traditional Hierarchy

Physicians pitch in to help short-staffed nurses.

June 12, 2013
Pablo Raygoza

Pablo Raygoza, Fremont storekeeper and SEIU UHW member 

Around the Regions (Spring 2013)

Eight quick hits from the regions on performance improvement

April 1, 2013
Capitol Hill adult medicine team

Some of the Capitol Hill Adult Medicine team: Johnyia King, lead nurse; Sos Miboijana, MD; Jaqueline Cox, receptionist; Nikki Davis, LPN; labor co-lead Louise Casa, a nurse practitioner; and former management co-lead Shirley Moreland, clinical operations manager. King, Davis and Casa are UFCW Local 400 members, and Cox is an OPEIU Local 2 member. 

Transforming Transport

See how your team can speed things up.

March 15, 2013
alt="Redlands team"

From left, union co-lead Alicia Rendon, former co-lead Amber Cabrera, manager Darren Smith and team sponsor Trissy Bastin.

Beyond Retail: Optician Saves Member’s Sight

New workflow helps save a patient's eyesight.

August 7, 2012
Bernardino Corona, optical machine operator, SEIU UHW

Bernardino Corona, optical machine operator, SEIU UHW

Going for the Gold

Partnership principles meet members' needs.

May 21, 2012
​Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP

Eyvonne Kirk, department administrator, with Eric Zambrano, RN, UNAC/UHCP

Simple Steps to Superior Service

Patients deserve no less.

May 21, 2012
A long shelf of medical record folders

It took some teamwork to tackle this paperwork backlog. 

Behind-the-Scenes Service

Tackling a massive backlog.

May 21, 2012
alt="Eric Zambrano, left, RN, UNAC/UHCP with Demetria Verna, ward clerk/transcriber, SEIU UHW"

Eric Zambrano, left, RN, UNAC/UHCP with Demetria Verna, ward clerk/transcriber, SEIU UHW

AIDET by the Letters

Improving customer service.

May 21, 2012

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