Kaiser Permanente and the Alliance of Health Care Unions
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Stories

2021 KP-Alliance National Agreement Ratified

National Agreement between Kaiser Permanente and Alliance Ratified

New contract in effect for 4 years.

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Tangela Ford-Brown, a patient care technician in Northern California and SEIU UHW member, with patient Macan Singh

Around the Regions (Summer 2013)

A look at performance improvement work in each region.

July 1, 2013
Jill Sandino

Jill Sandino, a medical assistant and SEIU UHW member, measures 17-week-old Logan Hosley.

The Future Is Now

Learn how teams are preparing for the Affordable Care Act.

August 5, 2013
Sue Hermes and Demetria Williams

Account administration representative Sue Hermes, an OPEIU Local 30 member, with management co-lead Demetria Williams. 

Why Excellent Care Isn't Enough

MSSA teams help shape perceptions of Kaiser Permanente.

August 5, 2013
Kenneth McChellam
Account administration representative Kenneth McChellam of OPEIU Local 30
 

Answering the Phones? You've Got Power

MSSA teams are crucial to KP's success in the marketplace.

August 5, 2013
Staff members go over discharge paperwork

Stephanie Valencia (left), a unit assistant, and Judith Gonzales, a senior unit assistant and the team's union co-lead, go over discharge-related paperwork.

Work With Patients to Ensure Follow-Up Appointments

See how your team can help.

August 19, 2014
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A patient advisory council in Southern California meets to discuss service and quality issues. 

Learning by Listening: Patient Advisory Councils

Patients speak up, help improve service.

October 3, 2014
Doctor and patient talking together

Want to know what your patients think? Ask them!

From the Desk of Henrietta: Mind, Body, Service

Give patients a voice.

October 5, 2014
Alt=”Teo Ichinose with his parents.“

Teo's stay in the NICU after he was born led dad Trav Ichinose to become an active member of the team's parent advisory council, contributing his voice to improving performance. 

Giving Patients a Voice

Caregivers get tips from patients.

March 17, 2015
Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano

Southern California physicians Rebecca Deans, Osbourne Blake and Resa Caivano (left to right) are part of a project to aid patients with sickle cell disease, which disproportionately affects African-Americans. 

The Difference Diversity Makes

UBTs serve KP's diverse membership.

January 4, 2016
A diverse group of health care workers wearing blue scrubs

A diverse staff (like this team from the perioperative department at the Ontario Medical Center in Southern California) serving a diverse membership is a point of pride and strength for Kaiser Permanente. 

A Mirror for Members

Linking diversity and quality.

January 4, 2016
A group of health care workers posing together

Dental teams in the Northwest, like this one, keep patients comfortable and satisfied. 

Dental Teams Put Patients at Ease With "Spa-like" Services

How to give members a "wow" experience.

May 18, 2016
three people talking together in an audiology exam room

Now hear this: Leaders and members of this UBT benefit from each other’s complementary workplace experiences. Pictured (left to right) are Lynn Reese, Au.D., a UFCW Local 400 member; Roger Wallace, clinician; and Caroline Masikonde, clinical operations manager. 

Listening Is Key for Audiology Co-Leads

How to value each other’s different skills and background.

September 5, 2017

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