Kaiser Permanente and the Alliance of Health Care Unions
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Stories

2021 KP-Alliance National Agreement Ratified

National Agreement between Kaiser Permanente and Alliance Ratified

New contract in effect for 4 years.

Deashimikia Williams

Deashimikia Williams, a member of OPEIU Local 2, is a customer service representative in Maryland. 

Dancing the Stress Away

A high-stress department learns to chill.

May 18, 2016
Illustration playing on "Wheel of Fortune" theme

At first, these frontline workers rolled their eyes at UBTs. But their experiences improving performance and teamwork changed their outlook. 

From Skeptics to Believers

Eye-rolling at first, then a growing appreciation.

December 7, 2016
Lilian Cates and Chris Buffington, seated and talking

Lilian Cates, a labor sponsor (pictured here with Chris Buffington, a customer service representative and member of SEIU Local 105), helped spearhead the issue resolution at the contact center, which created a clear, unbiased way to identify candidates for the chat captain position.

Giving Equal Opportunity to All

How to use issue resolution to ensure fairness.

March 14, 2017