Stories

Members of the Labor and Delivery UBT at South Bay Medical Center in Southern California, a high-performing team

Carol Hammill, a new UPR in Southern California, pictured with her management colleague Ursula Doidic 

RN Christy Borton (left) mobilizes for a safer workforce. 

We're celebrating Kaiser Permanente's rich history, including this ribbon cutting at the South Wing of the Bess Kaiser Hospital in the Northwest region in 1967. 

Juan Piantino, MD, shares ideas with Debbie Newcomb, an electro-neurodiagnostic technologist and UFCW Local 555 member.

Lisa Kane, UBT consultant, harnesses teams' enthusiasm for improving service and quality. 

A successful kp.org sign-up campaign resulted in a deluge of messages, and providers found themselves struggling to keep up. That’s when co-leads Rikki Shene, LPN, a member of SEIU Local 49, and manager Eliseo Olvera took action, with help from their UPR.  

Ed Vrooman, a union partnership representative from SEIU Local 49, helps teams demystify the data so numbers can be a portal to improved performance instead of a source of stress. Kate Webb, project coordinator, lends a hand. 

Southern California's Biohazards band, extending partnership tools into music-making. 

Regaining control: Shannon Cazinha (left), UBT development consultant, worked with management co-lead Linh Chau (center) and union co-lead Fairy Mills (right) to help their Northwest pharmacy team make improvements that gave members more control over their work.

Wendy Watson manages stress through vigorous exercise. 

Dental teams in the Northwest, like this one, keep patients comfortable and satisfied.