Kaiser Permanente and the Alliance of Health Care Unions
LMPartnership.org

Team Member Engagement

A Busy Day

In this spoof about stress, a busy medical assistant at Mainstreet Medical Center is overcome—literally and figuratively—with work. There's hope, though: Unit-based teams are great at fixing out-of-whack systems and processes that can undermine a team and its members. 

What Team Member Engagement Means

When UBT members are actively involved with their team, they speak up with their best ideas about how to improve the department. They take advantage of partnership processes like consensus decision-making and interest-based problem solving to make the department a great place to work. They look at how the department is doing on key metrics—like those around service and quality—and use that information to come up with ideas for improvement. Team members who are more involved also reach out to make sure that everyone in the department has a chance to participate and knows what's being worked on. 

Teamwork is about being engaged and embracing the value and the input, perspectives, talents and skills of the whole team.
David Jones, MD Physician co-lead for unit-based teams (Georgia)

Resources for Engaging Team Members

What's It Look Like in Practice?

UBT TRACKER
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