Kaiser Permanente and the Alliance of Health Care Unions

Humans of Partnership: Todd Caito

I’m OK with the chaos and change of this situation — that’s the environment I thrive in. With all the changes that have come, we’re doing a great job. People are adjusting in the moment and really showing up for our patients. When you know that, you can’t be mad at anybody for a decision that’s made or a change that happens. Managing through the fear has been the biggest challenge. Some of our non-clinical staff rely on information from the media, and it’s confusing and has mixed messages. The best I can do is help alleviate the fear with the facts we receive from trusted sources in health care. I’m really proud of the way our staff have stepped up.

Todd Caito, project manager, hospital operations, Sunnyside Medical Center (Northwest)